Call Us 330-406-2811

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Customer Service

 
 
Contact Information

Email: You can email us at support@nltrainworksinc.com or visit our contact page and send us an email through our electronic form.  
Phone: Call Us 330-406-2811 (Messages only)
Address: United States based company found at 11844 Market Street North Lima, Ohio 44452
Fax: N/a

Return Policy
All parts are checked before packing, if customer ordered a wrong part, we will take it back, inspect it and send a correct part if they still want it. They are responsible for shipping both times to them and they are responsible for shipping back to us.  
Refund Policy
If parts are out of stock we issue a check to them the day the orders processed.  All parts are checked before packing, if customer ordered a wrong part, we will take it back, inspect it and send a correct part if they still want it.  They are responsible for shipping both times to them and back to us.  
Cancellation Policy
Customer may cancel an order before it is shipped.  Once it is shipped we refund them after we inspect the order, verify all items have been returned.  They are responsible for shipping back to us. 
Delivery / Shipping Policy
We ship in the United States ONLY.  We try to find the fastest shipping available.  U.P.S. or Post Office and FedEx.  
Privacy Policy
Please visit out Privacy Policy Page for more details on how we use and collect your information.